OpenAI Turmoil Pushes Customers to Diversify

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Updated Jan. 5, 2024 8:53 am ET

OpenAI’s management chaos in November could have long-lasting effects on its business as some of the company’s customers say it was a wake-up call about the risks of being too reliant on one company’s tech.

Executives at companies that use OpenAI’s software say they are increasingly looking to also use others’ technology to protect themselves from the risks of problems at any one. OpenAI’s competitors are using the opportunity to sign up wary customers.

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